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Code of conduct

 

 

ACCOMMODATION PROVIDER CODE OF CONDUCT

  • Real Pictures. Insert photos that really correspond to the accommodation offered.

  • Accommodation description. Complete carefully the Services and Facilities section in your accommodation profile. Be honest about what your accommodation provides and includes.

  • Keep clean and always offer the best service. The quality of service is our and your trump card.

  • Be respectful and smiling. Give to your guests a warm welcome and smiles during their stay.

  • Official Rating. Publish your Official Rating. Self rating your accommodation is not allowed.

  • Policies and procedures. Each accommodation should have a cancellation policy published in the accommodation profile. You should have a clear set of price, payment type, payment time, currency accepted, final cleaning cost, refundable deposit, tourist tax, check in and check out policies. You guarantee the full respect of everything indicated in the accommodation profile.

  • Inform and Deal fairly. Inform in advance the customers of any potential additional costs or changes. Strive to resolve any misunderstanding or dispute promptly, fairly and politely.

  • Provide Information to your guests so that they are aware of local rules and respect community that they are visiting.

 

 

 

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