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Best Price Guaranteed


You are getting the lowest possible price for your room. Guaranteed.

Found your room online for a lower price? We’ll match it if:

    • You have an existing reservation with So don’t cancel your booking.
    • You contact our Customer Service after you have finished your reservation.
    • You have a reservation that you can cancel.
      But don't worry - if you can't cancel anymore (like when you book last-minute or choose a non-refundable rate), we'll still accept your claim if you contact us within 24 hours of your booking.
    • The lower price that you found is bookable online and is still available when we check.
    • The lower price that you found is for the same room that you’ve booked with
      • Same hotel
      • Same room type
      • Same check-in and check-out dates
      • Same booking conditions (breakfast included, non-refundable, etc.)

If these 5 terms are not met, we will not be able to match the lower price, and your original reservation - including the cancellation policy - will remain in place.

Sorry, no Best Price Guarantee if...

    • You book at a website that doesn't show the exact hotel until after you have booked.
    • You book a hotel room through, or in combination, with:
      • Membership rates
      • Frequent stay
      • Loyalty points
      • Other 'reward' type programs or special promotions from the hotel you booked